Our product guarantee

Our guarantee covers all material and manufacturing defects that may occur during normal use. Should you encounter an issue with your product during this period, we will strive to find a suitable resolution.

We will either repair your product immediately or replace it with a new one. If neither of these options is possible, we will refund the purchase price.

The guarantee period is two years, starting from the date of purchase.

In the event of a defect, we can offer you the following options:

• Repair: Free umbrella repair, if possible.
• Replacement: If this is not possible, we will replace the product with a new or equivalent model.
• Refund: If neither repair nor replacement is possible, we will refund the purchase price.

The guarantee does not cover damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids or water, or normal wear and tear. Damage caused during transport is also excluded from the guarantee. If the goods are visibly damaged upon receipt, this must be reported immediately. Ideally, this should be done directly with the carrier.

Changes in colour caused by UV light or sunlight are not covered by the guarantee. We pay particular attention to ensuring the lightfastness of our parasols is as high as possible. However, absolute light resistance of the fabric and printing colours cannot be guaranteed. We would be happy to advise you personally on this matter.

To submit a warranty claim, please contact your sales representative or our customer service department.You can find our contact details on our website.